Help & Getting Started

Everything you need to get up and running with AI-Assist in under 30 minutes.

Step-by-Step Setup

Follow these steps to go from sign-up to live chatbot in under 30 minutes.

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STEP 01

Create Your Account

Sign up and choose a plan. The 14-day free trial gives you full access — no credit card required.

Create Account
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STEP 02

Add Your First Client

Go to the Clients section and add a client (this can be your own business). Clients are how the platform groups your chatbots, leads, and sequences.

Go to Clients
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STEP 03

Create & Train Your Chatbot

Go to Chatbot → Create New. Give it a name, write a system prompt describing your business, and optionally add knowledge base articles so it can answer specific questions.

Create Chatbot
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STEP 04

Embed the Widget on Your Website

Once your chatbot is active, copy the embed code from the Chatbot dashboard and paste it before the </body> tag on your website. It works on any site — WordPress, Wix, Squarespace, or custom HTML.

Get Embed Code
STEP 05

Set Up Automations

Go to Automations and create rules that trigger when a new lead arrives, a lead is qualified, or an appointment is booked. You can send emails, SMS, or WhatsApp messages automatically.

Set Up Automations
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STEP 06

Create an Email Sequence

Go to Email Sequences and build a multi-step nurture sequence. Enrol leads manually or let automations enrol them automatically when they come in.

Create Sequence

Frequently Asked Questions

Common questions answered.

Do I need technical skills to use AI-Assist?

No. The platform is designed for non-technical users. If you can copy and paste a line of code, you can embed the chatbot. Everything else is point-and-click.

How do I get my Anthropic API key for the chatbot?

Go to console.anthropic.com, create an account, and generate an API key. Add it in Dashboard → Settings → API Keys. You can also use an OpenAI key as a fallback.

How do I set up WhatsApp or SMS automations?

Sign up for a Twilio account at twilio.com, get a phone number, and add your Account SID, Auth Token, and Twilio number in Dashboard → Settings → API Keys. For WhatsApp, you'll need to apply for WhatsApp Business API access through Twilio.

What happens when I hit my plan limit?

You'll see a clear message in the dashboard when you're approaching or at your limit. The platform will prevent new items from being created over the limit. Upgrade your plan anytime to increase your limits.

Can I cancel anytime?

Yes. Go to Dashboard → Billing → Manage Subscription to cancel. You'll keep access until the end of your billing period.

Is my data GDPR compliant?

Yes. All data is stored in EU-region Supabase infrastructure. The platform includes unsubscribe links in all automated emails and respects opt-outs. See our Privacy Policy for full details.

How do I get support?

Email us at info@aiassistsmes.co.uk or call 0121 516 0273. We're based in Birmingham and respond within 1 business day.

Still need help?

Our Birmingham-based team is here to help. We respond within 1 business day.